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Refund and compensation policy

This policy sets out the circumstances in which compensation may be payable to a current student of 网赌正规网站网址. It sets out the mechanism for applying for compensation and the factors the University will review when considering any claim.

This policy should be read alongside the University’s Tuition Fee Policy which sets out 网赌正规网站网址’s policy for matters including, the payment of tuition fees and circumstances where refunds would be applicable.

Circumstances where compensation may be payable

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In the unlikely event that the University was not able to preserve continuation of study or where students have to transfer to a different course of study within the University, the payment of compensation for tuition and maintenance costs will be considered.

Each application will be considered on a case by case basis and the factors which will be considered include:

  • The course of study and circumstances for non-continuation
  • Any mitigation that 网赌正规网站网址 has put in place
  • Tuition fees and maintenance costs of any study which has to be repeated
  • Any additional tuition fees or maintenance costs as a result of transferring
  • Any additional travel costs incurred as a result of changing location
  • Relocation costs
  • Any distress and inconvenience that has been caused by 网赌正规网站网址

How to apply for compensation

Applications for compensation should be made to The University Secretary and Registrar.  They should contain as much information as possible and the basis for any estimates of costs should be clearly set out.  Claims will be considered within 28 days and the outcome will be communicated to each applicant in writing.

Complaints and appeals

Where a student is dissatisfied with 网赌正规网站网址’s assessment of their claim for compensation they should request a written explanation of the assessment from the Fee Manager for their college.  If they wish to challenge the basis for the assessment they should contact the University Secretary and Registrar.  If dissatisfied with the outcome the student should invoke 网赌正规网站网址’s complaints and appeals procedure, which is set out on our website.

Download the Refund and Compensation Policy (PDF 94KB)